AIMHIGHFUNITURESAimhigh

Shipping & Returns Policy

Shipping Information

At AimHigh Furniture, we are committed to getting your new furniture to you safely and efficiently.

  • Order Processing: Orders are typically processed and shipped within 3-5 business days. Please note that custom or made-to-order items may require a longer processing time, which will be specified on the product page.
  • Shipping Costs: Shipping fees are calculated at checkout based on the size, weight, and destination of your order. We may offer special promotions for free shipping, which will be announced on our website.
  • Delivery Times: Once shipped, standard delivery times are between 7-14 business days. You will receive a shipping confirmation email with a tracking number so you can monitor your order's progress. For larger items, a delivery appointment may be scheduled with our freight partner.
  • Delivery Inspection: Please inspect your order upon arrival. If you notice any damage, document it with photos and refuse the delivery. If you accept a damaged package, please note the damage on the delivery receipt and contact us immediately.

Returns & Exchanges

We want you to be completely satisfied with your AimHigh Furniture purchase. If you are not, we're here to help.

  • Return Window: You may return most new, unopened items within 30 days of delivery for a full refund. Items must be in their original packaging.
  • Non-Returnable Items:
    • Custom or made-to-order items.
    • Final sale or clearance items.
    • Items that have been assembled or used.
  • Initiating a Return: To start a return, please contact our customer support team with your order number and the reason for the return. We will provide you with instructions on how and where to send your package.
  • Refunds: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
  • Exchanges: If you would like to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item.

Damaged or Incorrect Items

If an item is defective, damaged, or you receive the wrong item, please contact us immediately so we can evaluate the issue and make it right.